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CRC Support » Satisfaction Survey
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Satisfaction Survey
Your feedback is important to us, please answer all questions honestly and accurately to allow us to assess how we can improve our service to you.
Company name:
1st Experience
1. How comprehensive was your initial meeting with our Business Development Managers?
Very Poor
Poor
Average
Good
Excellent
2. How effective was your training on the Control Panel?
Very Poor
Poor
Average
Good
Excellent
3. How useful/accurate was the welcome pack and product information?
Very Poor
Poor
Average
Good
Excellent
4. Did you receive your Broadband First Partner CD?
Yes
No
5. Did you open/use your Broadband First Partner CD?
Yes
No
Not Applicable
6. How useful/accurate was this CD?
Very Poor
Poor
Average
Good
Excellent
Not Applicable
7. How well did we meet your initial expectations?
Very Poor
Poor
Average
Good
Excellent
Account Management
8. Do you receive the Monthly Newsletter?
Yes
No
9. If yes, how useful is the content of the Monthly Newsletter?
Very Poor
Poor
Average
Good
Excellent
Not Applicable
10. Are you getting enough contact from your Account Manager?
Yes
No
11. How do you rate your Account Management?
Very Poor
Poor
Average
Good
Excellent
Customer Service/Support
12. Do you use our Support site regularly?
Yes
No
13. How useful is the Support site information?
Very Poor
Poor
Average
Good
Excellent
Not Applicable
14. How easy is it to navigate around the support site?
Very Poor
Poor
Average
Good
Excellent
Not Applicable
15. How would you rate the telephone manner of the Support team?
Very Poor
Poor
Average
Good
Excellent
16. How would you rate the knowledge of the Support team?
Very Poor
Poor
Average
Good
Excellent
17. How accurate is the resolution provided to you by the Support team?
Very Poor
Poor
Average
Good
Excellent
18. How accurately do the Support team quote timescales and set expectations?
Very Poor
Poor
Average
Good
Excellent
19. How good are we at providing regular updates for your fault tickets (regular = twice daily)?
Very Poor
Poor
Average
Good
Excellent
20. Please rate the quality of correspondence from us via either e-mail or fault tickets
Very Poor
Poor
Average
Good
Excellent
21. How satisfied are you with the resolutions provided?
Very Poor
Poor
Average
Good
Excellent
22. On this scale how satisfied are you with our Customer Service/Support?
Very Poor
Poor
Average
Good
Excellent
Other
23. Would you recommend us to anybody?
Yes
No
24. Please specify below any improvements that you think are needed with our Customer Service/Support to satisfy your requirements:
