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In the event that a circuit suffers a technical issue and a BT engineer call out is needed to attend customer premises, if when the engineer attends and he/she finds that the fault is being caused by a non-BT issue the BT engineer will report this and you will be charged £150 + VAT for this engineer call out. You would also be charged for cancelling an appointment at a late stage and if the engineer attends and finds no fault.

The fault will be diagnosed by the BT engineer and their report on the issue will be final.

To avoid these unnecessary costs please remember to complete all on-site checks prior to reporting a fault. This would include removing the faceplate and plugging straight into the master socket, replacing the micro-filter and replacing the router.
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